1. Information Collection

We collect different types of information to provide you with the best possible experience:

• Personal Information: This includes your name, email address, postal address, phone number, and payment information when you make a purchase.
• Browsing Information: We use technologies such as cookies to collect information about your browsing on our site (pages visited, products viewed, etc.).

2. Use of Information

The information we collect is used for the following purposes:

• Order Processing: We use your information to process and deliver your orders, send you confirmations, and keep you informed about delivery status.
• User Experience Improvement: Browsing data helps us improve our site and personalize your experience.
• Marketing: If you have consented, we will send you promotional offers or newsletters. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

3. Information Sharing

Your personal information is confidential and will only be shared with third parties when necessary, including:

• Delivery Partners: We share your contact information with our logistics partners to ensure delivery of your order.
• Payment Services : Payment information is processed securely by third-party providers compliant with security standards. We do not store your credit card information.
• Legal Compliance: We may be required to disclose your information if required by law, or to protect our rights in cases of fraud or dispute.

4. Data Retention

We retain your personal information only for as long as necessary to achieve the purposes described in this policy, or to meet legal requirements. Your payment information is never stored by us after the transaction is completed.

5. Information Security

We take technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes:

• Encryption of sensitive data during transmission (such as payment information).
• Restricted access to your information to only employees and suppliers who need it to process your order.

6. Use of Cookies and Similar Technologies

We use cookies to improve your experience on our site. Cookies are text files stored on your device, and we use them to:

• Analyze how you use our site to improve our services.
• Personalize your browsing by remembering your preferences.

You can manage your cookie preferences in your browser settings, but this may affect certain site features.

7. Your Privacy Rights

Under PIPEDA, you have certain rights regarding your personal information, including:

• Access: You can request to receive a copy of the personal information we hold about you.
• Rectification: You have the right to request correction of your information if it is inaccurate or incomplete.
• Consent Withdrawal: You can withdraw your consent to the use of your information for marketing purposes at any time.
• Erasure: In certain circumstances, you can request the deletion of your personal information, unless we need to retain it for legal reasons.

8. International Data Transfers

As part of our operations, your information may be transferred and stored in countries outside Canada, where data protection laws may be different. However, we are committed to ensuring that these transfers are made securely and in compliance with Canadian regulations.

9. Changes to this Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with the date of the last update. We encourage you to regularly review this page to stay informed of any changes.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, you can contact us at:

info@thesunny.ca