1. Returns

• Return Deadline : You have 30 days from the date of receipt of your order to return a product if you are not satisfied. After 30 days, we will unfortunately no longer be able to accept returns.
• Product Condition : To be eligible for a return, the product must be unused, unopened, and in its original packaging. We do not accept damaged products or products whose packaging has been opened.
• Proof of Purchase : To process a return, we will need proof of purchase (order number, invoice, or receipt).

2. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receipt so we can remedy the situation. We will send you a replacement product at no additional cost, or offer you a full refund, according to your preference.

3. Return Procedure

To initiate a return, please follow the steps below:

1. Contact us info@thesunny.ca with your order number and a description of the issue.
2. We will send you detailed instructions on how to return the product, as well as a return label, if applicable.

Please note that return shipping costs are at your expense, except in cases where the product is defective or incorrect.

4. Refunds

• Processing Time : Once your return is received and inspected, we will notify you by email of the acceptance or rejection of your refund.
• Refund Timeline : Refund processing typically takes between 5 to 10 business days after approval.
• Partial Refunds : In certain situations (product damaged after delivery), we may offer a partial refund.

5. Non-Refundable Items

Certain products cannot be returned or refunded:

• Promotional or clearance items
• Gift cards
• Customized or made-to-order products

6. Contact Us

For any questions or to initiate a return, refund, or exchange request, please contact us at:

info@thesunny.ca