1. Delivery Zones

We ship our products throughout Canada and internationally. Please note that customs duties or import fees may apply for orders shipped outside of Canada.

2. Order Processing Times

• Processing : All orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.
• Exceptional Delays : In cases of high order volume or other unforeseen circumstances (extreme weather conditions, national holidays, etc.), processing may be slightly delayed. We will inform you of any potential delays.

3. Delivery Times

Please note that these timeframes are estimates and may vary depending on postal services or carriers used.

4. Shipping Costs

• Standard Canadian Shipping : Shipping costs are calculated based on your location and the weight of your order. You can view exact costs during cart checkout.
• International Shipping : International shipping costs are calculated during cart checkout and may vary depending on the destination country and order weight.

5. Order Tracking

Once your order is shipped, you will receive an email containing a tracking number, allowing you to track your package's status until delivery. You can also track your order directly on our website through the "Order Tracking" page.

6. Delivery Issues

• Missing Package : If you haven't received your package within the indicated timeframe, please first check with your local delivery service. If the issue persists, contact our customer service at info@thesunny.ca.
• Incorrect Address : Please ensure you provide an accurate and complete delivery address when ordering. We are not responsible for undelivered packages due to incorrect or incomplete addresses. If a package is returned to us for this reason, you will need to pay for reshipment.

7. Damaged or Lost Packages

• Damaged Product : If your package arrives damaged, take photos of the package and damaged product, then contact our customer service within 7 days of receipt so we can resolve the issue.
• Lost Package : If your package is marked as delivered but you haven't received it, we recommend checking with your neighbors or contacting your local post office. If the package cannot be found, please contact us, and we will do our best to assist you.

8. Shipping Outside Covered Areas

For international shipments, customs duties or import fees may apply, and it is your responsibility to verify these fees before placing an order. We are not responsible for delays caused by customs or import controls.

9. Order Modifications or Cancellations

• Modification : If you need to modify your shipping address or order details, please contact us immediately after placing your order. Once the package is shipped, we cannot modify the information.
• Cancellation : You can cancel your order before shipping by contacting us directly. Once the order is shipped, you will need to follow our return policy to return the product.

10. Contact Us

If you have any questions about your shipment or experience any delivery issues, please don't hesitate to contact us:

info@thesunny.ca